Get Cyber Certified is the trading name of Data Security and Compliance Services Ltd, a specialist cyber security certification and compliance firm based in South Yorkshire. We operate as accredited assessors on behalf of IASME and the UK Government's National Cyber Security Centre (NCSC), helping organisations of all sizes — from sole traders through to large enterprises — achieve and maintain Cyber Essentials and Cyber Assurance certification. We've been marking assessments since 2015, and in that time we've built a reputation for making what can feel like a complex and daunting process as straightforward and stress-free as possible. Our team brings real-world expertise to every assessment, and we're proud that no client who has taken our Supported service and followed our guidance has ever failed their assessment. Whether you're coming to us for the first time or renewing an existing certification, you'll find us approachable, knowledgeable, and genuinely invested in helping your organisation succeed. What are your company details? We are registered in England and Wales. If you need to verify our company details independently, you can do so at any time via Companies House. How do I get in touch? We're always happy to hear from you — whether you have a question before you get started, need help part way through your assessment, or simply want to talk through which service is right for you. 📧 Email: team@getcybercertified.co.uk 📞 Phone: 0333 339 0383 📅 Book a meeting with your assessor: Click here to arrange a time 📚 Resource Hub: Visit our guidance area for self-help materials and assessor guidance We aim to respond to all enquiries promptly during normal business hours.

What assessment services do you offer, and how much do they cost? We offer a range of Cyber Essentials and Cyber Assurance services to suit different organisations, budgets, and levels of support needed. Whether you're confident you'll sail through and just need a straightforward marking service, or you'd prefer a fully guided and supported experience, we have an option for you. All of our services are available to browse and purchase directly through our online shop. Our current services and prices are listed below for your convenience: ✅ All prices are exclusive of VAT. 💳 Payment is required in advance — we do not offer credit terms. 🔒 We will never raise a charge or invoice without your prior authorisation via a formal written quote. You will always know exactly what you're agreeing to before any payment is taken. For the most up-to-date pricing and full service descriptions, please visit our shop. If you're unsure which service is right for you, please don't hesitate to get in touch — we're happy to guide you.

Do you offer consultancy or bespoke workshop sessions? Yes, absolutely. In addition to our standard assessment and marking services, we offer tailored consultancy and workshop sessions for organisations who need a more hands-on level of support. This might include help preparing for an upcoming assessment, training your internal IT team, working through specific compliance challenges, or running a structured session for your wider staff. Our consultancy and workshop sessions are priced as follows: Site Visits We're happy to come to you. However, please be aware that travel to and from your site is not included in the above rates and will be charged separately: Travel time: £80.00 per hour Expenses: Reasonable out-of-pocket travel expenses (e.g. mileage, accommodation where required) will be charged at cost ✅ All prices are exclusive of VAT. 💳 Payment is required in advance — we do not offer credit terms. 🔒 We will never raise a charge or invoice without your prior authorisation via a formal written quote. The only exception to advance payment is travel costs, which by their nature can only be confirmed after the visit. To enquire about booking a consultancy or workshop session, please contact us or call 0333 339 0383 and we'll be happy to put a formal quote together for you.

Cancellations Refunds for cancelled marking services are issued entirely at our discretion and are considered on a case-by-case basis. Please be aware that where a cancellation is made, a minimum charge equivalent to a half-day consultancy rate of £700 (excluding VAT) will apply to cover the time and resource already committed to your assessment. We strongly encourage you to get in touch with us as early as possible if you're considering cancelling, as we may be able to find a more suitable solution — such as pausing your assessment or transferring your service to a later date. Amendments & Service Changes If you need to change the service you have purchased — for example, moving from a Marking Only service to a Supported service — we're happy to accommodate this. The adjustment will be billed as follows: The difference in price between your original and new service, plus A £50 administration fee to cover the processing of the change Payment & Authorisation ✅ All prices are exclusive of VAT. 💳 Payment is required in advance — we do not offer credit terms. The only exception is travel costs for site visits, which are settled after the visit. 🔒 We will never raise a charge or invoice without your prior authorisation via a formal written quote. No surprises — ever. If you need to discuss a cancellation, amendment, or any billing query, please contact us or call us on 0333 339 0383 and we'll do our best to help.

What standards of service can I expect from Get Cyber Certified? We genuinely care about the experience every client has with us, and we want your journey through the certification process to be as positive and straightforward as possible. Below you'll find an honest and transparent overview of how we work, what you can expect from us, and what we ask of you in return. Our Commitment to You At Get Cyber Certified, we are committed to treating every client with courtesy, professionalism, and respect — regardless of the size of your organisation, your level of technical knowledge, or where you are in the certification process. We know that cyber security can feel overwhelming at times, and we're here to help, not to judge. We are proud of the relationships we build with our clients, many of whom return to us year after year for their renewals. That trust means everything to us, and it's something we work hard to maintain in every interaction. In turn, we ask that our team are treated with the same level of respect and courtesy. We have a zero tolerance policy towards threatening, abusive, or aggressive behaviour of any kind directed at any member of our team — whether in person, over the phone, or in written communications. In the event that this policy is breached, we reserve the right to cease all work immediately and without the issuance of a refund. This is not something we ever anticipate needing to enforce, and we share it here simply to ensure complete transparency for all parties. Response Times & Email Support We aim to respond to all email enquiries within 48 hours during normal business days. In practice, we're often much quicker than this, but we want to set a realistic expectation rather than one we can't always honour. Please be aware that the level of email and telephone support available to you will depend on the service you have purchased: Supported Service clients have access to full email and telephone support throughout their assessment, including technical guidance, answer review, and direct assessor contact. Marking Only service clients are entitled to email support for the specific purpose of assistance with logging into and navigating the marking portal only. General technical support, guidance on answers, and assessment queries fall outside the scope of the Marking Only service. If you find that you need more support than the Marking Only service provides, please do get in touch — we can discuss upgrading your service, subject to our standard amendment fee. Our Marking & Turnaround Times We operate a two-tier system for the marking of assessments, which reflects the different levels of service our clients have purchased. We believe this is the fairest way to ensure that those who have invested in a higher level of support receive a proportionately higher level of priority and attention. Supported Service Clients If you have purchased one of our Supported services, you benefit from a formal Service Level Agreement (SLA) of 24 working hours for marking turnaround. This is calculated at 7 working hours per day, which in practical terms equates to approximately three working days. In addition to the SLA, Supported service clients also benefit from: ⭐ A dedicated assessor assigned to your assessment ⏰ The option of late-night working where deadlines require it 📅 The ability to set a target deadline for us to work towards 📞 Full email and telephone support throughout the process 🔄 Faster turnaround as a prioritised client Marking Only Service Clients The Marking Only service is specifically designed for organisations who are confident they meet the requirements, have prior experience of the certification process, and simply need their submission assessed and their certificate issued. It is intentionally priced as a lower-cost option to reflect this. This service is modelled closely on the direct IASME marking service. As such: There is no formal SLA in place for Marking Only clients, we aim to mark along the same timeline as you would get from IASME which would be a day to allocate to an assessor and then 2-3 days for the assessor to mark however this is not guaranteed. Service updates, telephone support, and general email support are not included Feedback is limited to the feedback provided within the marking portal itself, as per the standard IASME process Whilst our typical turnaround is 4–5 working days, this is not guaranteed and may be longer during busy periods, as Supported service clients will always be prioritised first. We want to be upfront about this: the Marking Only service is the right choice if you are genuinely confident you will pass and you do not need guidance or support along the way. If there is any doubt at all, we would always recommend our Supported service. Not only does it come with a significantly higher level of support, but our track record speaks for itself — no client who has taken our Supported service and followed our guidance has ever failed their assessment. If you're unsure which service is right for you, please get in touch or call us on 0333 339 0383 before purchasing — we'll give you an honest recommendation with no sales pressure. Get Cyber Certified — accredited assessors for Cyber Essentials and Cyber Assurance on behalf of IASME and the UK Government's NCSC.

We accept direct transfer, credit card payments and offline payment options. If you need an invoice or have a preferred way to pay, just get in touch and we’ll help you work out the best option for your organisation.